The use of UML activity diagrams and the i* language in the modeling of the balanced scorecard implantation process

Authors

  • Mariela Haya Universitat Politècnica de Catalunya (UPC), Barcelona, Spain
  • Xavier Franch Universitat Politècnica de Catalunya (UPC), Barcelona, Spain
  • Enric Mayol Universitat Politècnica de Catalunya (UPC), Barcelona, Spain

Keywords:

Balanced Scorecard, Goal-Oriented Languages, Activity Diagrams

Abstract

Business management is a complex task that can be facilitated using different methodologies and models. One of their most relevant purposes is to align the organization strategy with the daily functioning of the organization. One of these models is the Balanced Scorecard (BSC). In this paper, we propose a modeling strategy for the BSC implantation process. We will model it using UML Activity Diagrams and Strategy Dependency models of the language i*. The Activity Diagrams allow determining the order in which involved activities must be performed, and at the same time, to identify which people has the responsability to carry them out. The Strategic Dependency model allows showing the intentional aspects of the actors involved in the most strategic activities of this process. Finally, relationships among the actors and the people involved in the BSC implantation process are modelled using again the language i*. Although this paper only considers the case study of the BSC implantation, our proposal can be generalized to other implantation processes of systems with a high strategic impact on the organization, like ERP or CRM systems.

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References

[1] Kaplan, R., Norton, D.: Translating strategy into action: The Balanced Scorecard. Harvard Business School Press, 1992.
[2] Niven, P.R.: Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. Wiley and sons, 1998.
[3] Object Management Group (OMG). UML 2.0 http://www.omg.org. Last accessed on March 2005.
[4] Yu, E.: Modelling Strategic Relationships for Process Reengineering. PhD. thesis, University of Toronto, 1995.
[5] Fernández, A.: “Balanced Scorecard ayudando a implantar la estrategia”. March 2001. Revista de Antiguos Alumnos IESE.
[6] Web page of Balanced Scorecard Institute. http://www.balancedscorecard.org. Last accessed on March 2005.
[7] Web Page of Balanced Scorecard Collaborative. http://www.bscol.com/consulting/success/. Last accessed on March 2005.
[8] Hendricks W. “The Balanced Scorecard”. Seminary given in the University of Lima (Peru), June 2002.
[9] Web page The Official Agile Modeling (AM) http://www.agilemodeling.com/artifacts/activityDiagram.htm. Last accessed on March 2005.

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Published

2005-08-01

How to Cite

Haya, M., Franch, X., & Mayol, E. (2005). The use of UML activity diagrams and the i* language in the modeling of the balanced scorecard implantation process. Journal of Computer Science and Technology, 5(02), p. 87–93. Retrieved from https://journal.info.unlp.edu.ar/JCST/article/view/871

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Section

Original Articles