BPM and Socialization Tools Integrated to Improve Acquisition and Management of Information During Design and Execution of business processes

BPM-Social Tool: a proposal


  • Pablo Mennuto Facultad de Informática UNLP
  • Julio César Meca Belahonia Facultad de Informática, Universidad de La Plata https://orcid.org/0000-0002-7355-3066
  • Patricia Bazán LINTI, Facultad de Informática, UNLP




Business process, BPM, Web 2.0, Social BPM, BPMS, Social Software


The use of BPM (Business Process Management) has matured over the years, reaching high levels of acceptance and utilization. Despite this, there are still points that BPM does not fully resolve. One of the main limitations of the use of BPM is the lack of a complete acquisition of valuable information during the design stage, taking place in contexts where communication between the stakeholders is not appropriate and it is not possible to fully collect essential data. At the execution stage, the participation of users has not been studied in depth to record detected problems or indicate improvements in business processes. The emergence and development of Web 2.0 opened a way to solve these problems. This work proposes to base how the socialization tools can solve current problems in BPM through a theoretical analysis added to the practical development of a socialization tool integrated to a BPMS (Business Process Management System).


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How to Cite

Mennuto, P., Meca Belahonia , J. C., & Bazán, P. (2021). BPM and Socialization Tools Integrated to Improve Acquisition and Management of Information During Design and Execution of business processes: BPM-Social Tool: a proposal. Journal of Computer Science and Technology, 21(1), e7. https://doi.org/10.24215/16666038.21.e7



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