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BPM and Socialization Tools Integrated to Improve Acquisition and Management of Information During Design and Execution of business processes
BPM-Social Tool: a proposal
DOI:
https://doi.org/10.24215/16666038.21.e7Keywords:
Business process, BPM, Web 2.0, Social BPM, BPMS, Social SoftwareAbstract
The use of BPM (Business Process Management) has matured over the years, reaching high levels of acceptance and utilization. Despite this, there are still points that BPM does not fully resolve. One of the main limitations of the use of BPM is the lack of a complete acquisition of valuable information during the design stage, taking place in contexts where communication between the stakeholders is not appropriate and it is not possible to fully collect essential data. At the execution stage, the participation of users has not been studied in depth to record detected problems or indicate improvements in business processes. The emergence and development of Web 2.0 opened a way to solve these problems. This work proposes to base how the socialization tools can solve current problems in BPM through a theoretical analysis added to the practical development of a socialization tool integrated to a BPMS (Business Process Management System).
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References
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[2] Fraternali, Piero & Brambilla, Marco & Vaca, Carmen. A Model-driven Approach to Social BPM Applications. Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology, 95-112. 2019.
[3] P. Bazan, R. Giandini, E. Estevez, Elsa, J. Díaz. Socializar el despliegue y seguimiento de procesos de negocios. In WBPM 2014: Chilean Workshop on Business Process Management (BPM). Talca, Chile. ISBN 978-956-353-814-4. 2014.
[4] P. Bazán, J. M. Garro, R. Giandini and J. Diaz, Mejora de la monitorización y ejecución de procesos de negocio con integración y socialización. Latin American Computing Conference (CLEI), Arequipa, pp. 1-12.doi: 10.1109/CLEI.2015.7360015. 2015
[5] A. Filipowska, M. Kaczmarek, A. Koschmider, S. Stein, K. Wecel, W. Abramowicz. Social Software and Semantics for Business Process Management Alternative or Synergy? Journal of Systems Integration, 2(3), 54-69 URL: https://core.ac.uk/display/25971211. 2011.
[6] N. Pflanzl and G. Vossen, Challenges of Social Business Process Management. 47th Hawaii International Conference on System Sciences, Waikoloa, HI, pp. 3868-3877. doi: 10.1109/HICSS.2014.480. 2014.
[7] M. Kocbek Bule, G. Jošt, G. Polančič, Introduction to Social Business Process Management. Lecture Notes in Business Information Processing. 224. 10.1007/978-3-319-21009-4_33. 2015.
[8] D. Suša Vugec, K. Tomicic-Pupek, V. Vuksic. Social business process management in practice: Overcoming the limitations of the traditional business process management. International Journal of Engineering Business Management. 10. 184797901775092. 10.1177/1847979017750927. 2018.
[9] J. Prodanova, Jan, A. Van Looy, Amy. A Systematic Literature Review of the Use of Social Media for Business Process Management. In International Conference on Business Process Management (pp. 403-414). Springer, Cham 10.1007/978-3-319-74030-0_31. 2017.
[10] M. Batista, A. Magdaleno, M. Kalinowski. A Survey on the use of Social BPM. In International Conference on Business Process Management (pp. 403-414). Springer, Cham. 2017.
[11] A.R. Vieira, J. Jaklic, Business Process Management and Social Networks: A Case Study in an Airline Organization. In the International Scientific Conference on Management of Knowledge and Learning MakeLearn (pp. 151-158). 2013.
[12] R. Kilmann. A holistic program and critical success factors of corporate transformation. European Management Journal, 13(2), 175-186. 1995.
[13] J.E. Ross. Total Quality Management: Text, Cases and Readings. Florida, USA: St. Lucie Press. 1999.
[14] M. Hammer, M. Beyond Reengineering: How the Process–Centered Organization is Changing Our Work and Our Lives. New York: Harper Collins. 1996
[15] R. Lee, B. Dale. Business process management a review and evaluation. Business Process Management Journal. 1998
[16] M. Weske. Business Process Management: Concepts, Languages, Architectures. Berlin, Germany: Springer. 2007
[17] A. Filipowska, M. Kaczmarek, M. Kowalkiewicz, X. Zhou, M. Born. Procedure and guidelines for evaluation of BPM methodologies. Business Process Management Journal. 2009
[18] W. Van der Aalst. Business process management: a personal view. Business Process Management Journal. 2009
[19] J. Vom Brocke, T. Sinnl. Culture in business process management: a literature review. Business Process Management Journal. 2011.
[20] N. Palmer, P. Schooff, L. Dugan, C. Farina. Passports to Success in BPM; Real-World, Theory and Applications. Future Strategies Inc. Publication. 2014.
[21] S. Corrigan. Human and Organizational Aspects of Business Process Reengineering. ESRC Business Process Resource Centre, University of Warwick. 1996.
[22] M. Dumas, M. La Rosa, J. Mendling, H. Reijers. Fundamentals of Business Process Management (1.a ed). Heidelberg, New York, Dordrecht, London: Springer. 2013.
[23] M. Al-Mashari. Innovation through Information Technology (IT) enabled Business Process Management (BPM): a review of key issues. International Journal of Innovation and Learning. 2006.
[24] W. Bandara, A. Alibabaei, M. Aghdasi. Means of achieving business process management success factors. MCIS 2009 Proceedings of the 4th Mediterranean Conference on Information Systems. 2009.
[25] M. Rosemann, T. de Bruin, T. Towards a business process management maturity model. ECIS 2005 Proceedings of the 13th European Conference on Information Systems. 2005.
[26] M. Rosemann, T. De Bruin, T. Hueffner. A model for business process management maturity. ACIS 2004 Proceedings of the 15th Australasian Conference on Information Systems. 2004.
[27] M. Rosemann, T. De Bruin, B. Power. BPM maturity. In J. Jeston & J. Nelis (eds.). Business Process Management: Practical Guidelines to Successful Implementations. 2008.
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Published
2021-04-17
How to Cite
Mennuto, P., Meca Belahonia , J. C., & Bazán, P. (2021). BPM and Socialization Tools Integrated to Improve Acquisition and Management of Information During Design and Execution of business processes: BPM-Social Tool: a proposal. Journal of Computer Science and Technology, 21(1), e7. https://doi.org/10.24215/16666038.21.e7
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Copyright (c) 2021 Pablo Mennuto, Julio César Meca Belahonia , Patricia Bazán
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
